Privacy Policy

Effective Date: August 31, 2026

Reeva (“we,” “us,” “our”) provides an AI-powered phone answering and scheduling service for dental practices. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when Reeva answers a call or sends a text message on behalf of a dental practice.

1. Information We Collect

• Call Information: When you call a phone number served by Reeva, we collect and process the audio of the call, an automated transcript of the conversation, and the phone number you called from.
• Appointment Information: If you schedule an appointment through Reeva, we collect the information needed to book it, such as your name, preferred appointment time, and reason for your visit, and share it with the practice's calendar system.
• Text Messages (SMS): If Reeva sends you a text message, such as an appointment confirmation, we collect your phone number and message history for that purpose.
• We do not collect payment information, insurance ID numbers, or detailed medical history through Reeva. Any such information mentioned during a call is retained only as part of the call transcript, consistent with how the practice itself would document a phone call.

2. How We Use Information

• To answer your call and respond to your questions
• To schedule, confirm, or manage appointments on behalf of the dental practice
• To send appointment confirmations and reminders by text message
• To improve the accuracy and reliability of the service
• Call recordings and transcripts are shared with the dental practice you contacted, since Reeva provides this service on their behalf.

3. SMS Messaging

• If you provide your phone number, you may receive text messages related to appointment scheduling and confirmations.
• Message frequency varies based on your appointment activity. Message and data rates may apply.
• Reply STOP at any time to opt out of text messages. Reply HELP for help.

4. Data Sharing

We share information with the dental practice you contacted, since they are the ones providing your dental care, and with service providers who help us operate Reeva (telephony, transcription, and messaging providers), solely to provide the service. We do not sell your information.

5. Data Security and Retention

We take reasonable measures to protect call and appointment data. Reeva is under active development, and expanded healthcare-specific safeguards are part of our ongoing roadmap.

6. Your Choices

You may opt out of text messages at any time by replying STOP. To request that your call or appointment information be corrected or deleted, contact us at hello@callreeva.com.

7. Contact Us

Questions about this policy can be directed to hello@callreeva.com.